Shipping & Returns

1. Shipping & Delivery

At Velmora UK, we operate as an international boutique, sourcing premium essentials from global artisans to bring exclusive designs to your doorstep.

Processing Time: All orders undergo a quality check and are processed within 1–3 business days.
Delivery Estimates: Our current estimated delivery window is 7–15 business days. Please note that these are estimates and not guaranteed deadlines, as shipping times may be influenced by seasonal demand or customs clearance.
Tracking: Once dispatched, you will receive a tracking number via email. It is the customer's responsibility to monitor the tracking and ensure someone is available to receive the delivery.
Customs & Delays: While we take every step to ensure a smooth journey, Velmora UK is not liable for delays caused by the UK Royal Mail, international couriers, or customs inspections.

In accordance with the UK Consumer Rights Act, you have a 14-day cooling-off period to request a return starting from the day your item is delivered.

Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Non-Returnable Items: For hygiene and safety reasons (crucial for pet products), we cannot accept returns on items that have been used by a pet, food/treats, or personalized goods, unless they arrive faulty.
Return Shipping: Unless the item is proven to be faulty upon arrival, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

We take great pride in our quality control. However, if an item arrives damaged:

You must report the issue to ukvelmora@gmail.com within 24 hours of delivery.
Your email must include clear photos of the damage and the packaging.
Upon verification, we will provide a replacement or a full refund at no additional cost.

Do not send your purchase back to the manufacturer or the address on the package.

Contact us at ukvelmora@gmail.com with your order number.
Our team will provide you with the authorized return instructions and the correct return hub address.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Cancellations: Orders can only be cancelled within 6 hours of placement. After this window, the order has entered our automated processing system and cannot be stopped.
Incorrect Address: It is the buyer's responsibility to provide the correct shipping address. Velmora UK is not responsible for orders delivered to an incorrect address provided by the customer.