1. Introduction

Welcome to Velmora UK. These Terms and Conditions govern your use of our website and the purchase of any products. By accessing our site, you agree to be bound by these terms. Velmora is an international boutique dedicated to premium pet lifestyle.
 

2. Eligibility & Account

To place an order, you must be at least 18 years old and possess a valid payment method. You are responsible for maintaining the confidentiality of your account details.

3. Pricing and Payments

All prices are listed in GBP (£). We reserve the right to change prices at any time. Payments are processed securely via our authorized gateways (Stripe/PayPal). Your financial data is encrypted and never stored on our servers.

4. Shipping and Delivery

We deliver across the United Kingdom. As an international boutique, delivery times may vary based on product origin. Estimated delivery windows will be provided at checkout. Velmora UK is not responsible for delays caused by customs or national postal services.

5. Returns and Refunds

In accordance with UK Consumer Law, you have the right to cancel your order within 14 days of receiving your goods.

• Items must be unused and in their original packaging.

• Refunds will be processed to the original payment method.

• Please visit our Refund Policy page for full details.

6. Limitation of Liability

Velmora UK shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

7. Intellectual Property

All content on this site, including images, logos, and text, is the property of Velmora and is protected by international copyright laws.

8. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales.

9. Contact Information

For any questions regarding these terms, please contact us at: ukvelmora@gmail.com